KYC & Verification
Clear procedures for identity verification
What is KYC?
Know Your Customer (KYC) is a regulatory requirement that helps us verify your identity and prevent fraud. As a UK Gambling Commission licensed operator, we are required to verify the identity of our users before processing certain transactions, especially withdrawals.
When is KYC Required?
- First withdrawal request
- Large deposit or withdrawal amounts
- Change of payment details
- Random compliance checks
- Suspicious activity detection
Documents We Accept
Proof of Identity
Valid government-issued ID: passport, national ID card, or driving licence. Must show full name, date of birth, photo, and be in date.
Proof of Address
Utility bill, bank statement, or official letter dated within the last 3 months. Must show your name and full address.
Verification Process
- You will receive an email or in-app notification when verification is required.
- Upload clear, readable copies of your documents (JPG, PNG, or PDF).
- Ensure all corners of the document are visible and text is legible.
- Our team reviews your submission—typically within 24–48 hours.
- You will be notified of approval or if additional documents are needed.
Data Security
All documents are transmitted and stored securely. We use encryption and comply with data protection regulations. Your information is never shared with third parties except as required by law or our license. See our Privacy Policy for details.
Need Help?
If you have questions about KYC or need assistance with verification, contact us at support@roxorbet.com or visit our Contact page.